iManage: High-Performance Document Management

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Neil Araujo, CEO & Co-Founder It's another busy day at work and just before going into a meeting, you realize a critical policy document is missing. Without breaking sweat you search in the company's share drive but you can't locate it. You move on to the department folder but here too no luck. You try the next evident option, the search box with a predictable title and the screen floods with potential matches but to no avail. Your document is lost among the colossal deluge of data that an organization today receives on a daily basis—emails, images, charts, contracts, media clips, purchase orders—the list is endless. Research by IDC indicates that by 2025, the world will create and replicate 163 ZB of data. Documents today, whether structured or unstructured, are the building blocks of all businesses and the only source of truth. Specifically, in the case of document-intensive industries such as legal and financial sectors, the struggle is twofold as managing work product efficiently is not only time-consuming but high security must also be maintained. This is where a document management solution comes in. A document management system is an indispensable application for organizations across industries as it helps organize, track, and retrieve digital documents systematically and quickly.

"iManage RAVN can classify, find, extract, and predict information from large volumes of unstructured data sets and documents revealing the right information at the right time"

Taking document management a notch further is Chicago-based iManage. The company combines artificial intelligence, security and risk mitigation with market leading document and email management, redefining work product management for legal, accounting, and financial services. Unlike simple file sharing and collaboration tools, iManage delivers content management solutions that are purpose-built for professional work and is comprehensive, intuitive, and governed. Trusted by over one million professionals in over 65 countries, iManage is truly a representation of next-generation document management. Behind iManage’s profound value proposition is technology veteran Neil Araujo, CEO and Co-Founder, who has held leadership positions in blue chip organizations such as HP. Under Araujo, iManage has managed to set a new benchmark in knowledge and content management and spread its footprint in multiple continents starting from Europe and America to Asia.

Information Access a Breeze

iManage empowers organizations to create, manage, and collaborate documents and emails from anywhere on any device. Based on a user's behavior, iManage can suggest locations and devices for filing emails as well as automatically file emails based on conversations through the iManage Work 10 tool. Especially in the case of law firms, misfiling of even one document can be a costly affair for the firm's bottom-line and reputation. iManage Work 10 leverages AI, machine learning, and big data analytics to enhance productivity by eliminating traditional friction points, offering one-click access to documents, and smart previews in a mobile or tablet.

Unlike simple file sharing and collaboration tools iManage delivers content management solutions that are purpose-built and intuitive

iManage Work 10 is combined with Manage Control Center, a powerful dashboard that allows organizations to control user and metadata management and role-based administration. Above all, with iManage Work 10, there is zero learning curve, comprehensive security, and it works across Windows, Mac, and Android.

Another state-of-the-art product by the company is iManage Share. The tool facilitates secure file sharing and collaboration, and clients can easily streamline workflows with internal and external stakeholders. The unique architecture of iManage Share allows firms to seamlessly use tools for metadata scrubbing and document comparison. While other file sharing solutions on the market today provide simple ribbon bar actions to allow the upload, the iManage Share ‘Smart Attachments’ integration goes further, monitoring emails with attachments and suggesting a secure file link based on a set of customizable preferences for a firm. Moreover, customers that are already using the iManage Work mobile application see the iManage Share folders within the engagement file, allowing them to access content without needing to install another application. The tool comes with multi-level file encryption and stringent industry standard that protects the privacy of content.

What makes iManage a cut above other solution providers is their unique content engine, iManage RAVN that uses advanced AI and machine learning to gain new insights and automate routine cognitive tasks. This revolutionary engine can automatically classify, find, extract, and predict information from large volumes of unstructured data sets and documents enabling professionals to access the right information at the right time. iManage RAVN contains semantic and cognitive components, which are leveraged by a set of three applications, to provide end-to-end management, discovery, analysis, and governance of unstructured corporate data, including the capability to extract and distill information contained within documents.

The use cases where iManage RAVN proved its mettle are truly unique and one such example is that of Berwin Leighton Paisner (BLP), an international law firm. Before RAVN was introduced to the company they were using traditional and outdated methods to manage their documents. If there was a need for a large amount of due diligence or data extraction, a team of professionals were assembled to manually sift, extract, and record the data. This was not only time-consuming but ridden with errors. On implementing RAVN, its applied cognitive engine could automatically read documents as well as interpret and summarize information. The client was able to completely remove human error from the process, engage their workforce in more important tasks while reducing overall costs significantly.
Demanded by Users not Mandated by IT

Well aware that with endless data is followed by endless security and regulatory issues, iManage delivers best-in-class security, protects sensitive information from phishing and internal threats, and supports ethical walls and client audit requests, all without burdening the user with additional steps and work. The company delivers 24/7 continuous threat detection, monitoring and reporting capabilities to protect an organization’s sensitive information across any device, anywhere. For the maximum benefit of clients, the company offers innovative security programs, namely the iManage Security Policy Manager, iManage Threat Manager, and iManage Records Manager. iManage Security Policy Manager supports the industry's best practices for securing work product and is tightly integrated with iManage Work and iManage Records Manager to deliver comprehensive security. The iManage Records Manager, on the other hand, provides a central interface with advanced capabilities to manage both physical and electronic records. Administrators can set governance policies, including trigger events, retention periods and disposition rules, as well monitor and enforce compliance on both records and non-records. Lastly, the iManage Threat Manager utilizes machine learning to analyze millions of transactions and detect patterns of abnormal user behavior. A proprietary algorithm scores alerts based on deviations from the individual user and peer group behavioral patterns. Above all, iManage Threat Manager provides built-in reports, advanced forensics, and granular event reconstruction to ensure rapid detection and investigation of an alert.

All of iManage's work product management capabilities are available as a cloud service. The iManage Cloud is built on the latest technologies to provide elastic compute and storage with uninterrupted services using a continuous automated delivery model. Existing iManage on-premises customers can also easily move to the cloud with no training as such. iManage Cloud is supported by data centers across North America, Europe, Asia-Pacific, and South America. This enables organizations to store information in the geographic location that is best for governance and performance. In addition, the iManage Cloud has no single points of failure and offers a continuous service delivery model, which ensures no work disruptions during key projects and deals.

For the maximum benefit of clients, whether it’s a minor modification or launching a global enterprise-wide solution, iManage offers a plethora of additional services. This encompasses end-to-end implementation support, design refreshes, regular health checks, and upgrades. They also have a competent user adoption program in place where clients are offered a range of eLearning, instructor-led and virtual instructor-led training, as well as blended and onsite training solutions. Client's can rest assured that in case they have any queries they can always log on to the iManage Help Center and access product learning materials and knowledge base articles, product release announcements, learn from informative podcasts and videos, and interact with the iManage Community.

Hands down today iManage is an all-in-all solution that corporates can unflinchingly adopt for seamless document management. iManage not only ensures that organizations have powerful information at their fingertips but combined with security and the power of AI, iManage is the best bet when it comes to achieving complete control over corporate data.


Chicago, IL

Neil Araujo, CEO & Co-Founder

iManage offers work product management solutions that combine the power of artificial intelligence with market-leading content and email management